- Problems with macos sierra mac os x#
- Problems with macos sierra mac os#
- Problems with macos sierra update#
- Problems with macos sierra pro#
Canon have stated they will not be updating so do the entire prosumer market a favour and beat the manufacturers at their own game?
Problems with macos sierra update#
> I purchased one of your splendid 5m USB cables here in the UK about 18 months ago to allow my Mac running EOS UTILITY 2.14 to control shooting on my EOS 5d mk2 - since the Mac sierra update has rendered EOS utility unable to see my camera via USB I wondered if your own software has been or is about to be updated to allow me to continue shooting, adjusting, reviewing and interval releasing with this set up. Please let us know if we can be of any further assistance.Įmail is not a secure form of communication. Please do not send us your credit card number or other personal or financial account information via email. I hope this information is helpful to you. In the mean time, I apologize for the inconvenience, and I appreciate your patience. While I don't have any information just yet, we are working on the connectivity issue and we will have more information and possibly some software updates available later this month.
Problems with macos sierra mac os#
Thank you for contacting Canon product support regarding compatibility between your EOS 5D Mark II and Mac OS 10.12 "Sierra". Please do not send us your credit card number or other personal or financial account information via email.
Please let us know if we can be of any further assistance.Įmail is not a secure form of communication. We apologize for the inconvenience and appreciate your patience. Software updates are expected in mid-October. There you will find a link to the compatibility chart. That compatibility information was made available today at the website below: I will be able to assist you.Ĭanon had made an announcement that they would be posting software compatibility information by the end of September.
Problems with macos sierra mac os x#
I understand that you are inquiring about Canon's software compatibility with the new Mac OS X 10.12 Sierra operating system. Thank you for contacting Canon product support.
Problems with macos sierra pro#
Canon in a product enquiry to Kuvacode about Smart Shooter Pro 3 software - Basically Canon need to fix this before everyone except Photojournalists and top end Commercials move to Nikon! The continued head in the sand 'its not our fault, we're not going to fix it' is narrowminded and poor commercial long term business planning.īoth Customer Service replies note that 'further information' may be coming later in October, but this could and should have been fixed before the OS was published - I have little confidence that my specific set up will be fixed this month or at all currently. I've contact a 3rd party DSLR control software developer and got the same universal answer, Canon need to update there software because even these guys use the Canon Libraries in the background - Come on Canon get your house in order Below is the first contact with Canon followed by a reply sent this morning to a reply that I recieved when I c.c. To say I'm pi**ed is an understatement - I've tried a work around by installing a clean El Capitan guest machine in VMWARE Fusion, but of course this hasn't worked either since the Guest 'borrow's the hosts USB controller (you know the one Apple tested in BETA for year and finally updated in Sierra!). I've been having an on going 'discussion' (arguement) with Canon Customer Services since I discovered on a weeks holiday (24th September-3rd October) that my trusted tethered landscape set up no longer worked under the new Sierra OS (I shoot HDR and Stacked Panoramas, tethered with a TetherTools 5m USB to my 5Dmkii). I never expected it to be populated by trolls and fanatics. They have gone together for years and are unlikely to be abandoned by the many photographers now. That is inconvenient, but it is an option. I run more than one partition on this machine and if I need to, I can dive back into the previous version of the OS loaded on another partition. The software worked for over a year with the Mac OS -through various updates, seeds, betas, whatever! It has only now become unusable. My response from Canon aknowledges this.Īs for buying Canon's newest product and making sure that software is compatible by investing in a Window's machine? I hope that was a joke! I stated that Apple will take no responsibility for 3rd party software which you disagreed with claiming it was Apple's responsibility. I am not using the public release of the Beta. I also stated that I am part of the Appleseed programme with a 2 way communicatrion system in place WITH APPLE ENGINEERS to feed back on their seeds. I had already reported in the initial post that I had done that. Firstly, it was recommended that I file a Bug Report to Apple.
I had ignored the last post at the top of this page as it was a waste of time responding.
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